“My scalp used to feel tight and itchy a day or two after washing. The mint feels cool without burning, and after a couple weeks my scalp just felt calmer. The hair changes came later, but that alone made me keep using it.”
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Track Your Order
Order tracking
Where is my order?
Enter the tracking number from your dispatch email and we will take you straight to the carrier.
Track your delivery
Your tracking number is in the dispatch email we sent when your order left us.
What each stage means
STAGE 1
Order confirmed
We have it. Confirmation email lands straight away.
STAGE 2
Preparing
Being picked and packed. Usually 1–2 business days.
STAGE 3
In transit
With the carrier. Tracking becomes active here.
STAGE 4
Out for delivery
On the van. Arriving today.
Common tracking questions
My tracking number does not work yet
Carriers can take up to 24 hours to register a new parcel in their system. If it still cannot be found after a full day, email us and we will check it from our end.
Tracking has not updated in several days
This is normal and it is the question we get most. Parcels frequently go quiet for two to three days while moving between sorting facilities, then update several scans at once.
If there has been no movement for more than five business days, let us know and we will open an enquiry with the carrier.
It says delivered but I do not have it
Check with neighbours and around your property first — carriers often leave parcels in a safe place without recording where. If it has not appeared within 24 hours, contact us and we will resolve it.
I have lost my tracking number
Search your inbox for our dispatch email, or email us with your order number and we will resend it.
Can I change my delivery address?
Only before the order ships. Email us immediately and we will try. Once it is with the carrier we cannot change it.
Still stuck?
Send us your order number and we will chase it for you. Or call +1 (307) 310-3427.
Contact our team