01Order processing

Orders are picked and packed within 1–2 business days. Orders placed on weekends or public holidays begin processing the next business day. You will receive a dispatch email with tracking as soon as your parcel leaves us.

02Delivery estimates

The estimate shown at checkout is based on your address and is the most accurate figure we can give you.

03Tracking

Every order ships with tracking. Use the number from your dispatch email on our tracking page.

Tracking often goes quiet for two to three days while a parcel moves between sorting facilities, then updates several scans at once. This is normal and does not mean the parcel is lost. If there is no movement for more than five business days, contact us and we will open an enquiry with the carrier.

04Incorrect addresses

Please check your address carefully at checkout. If you spot a mistake, email us immediately — if the order has not shipped we can usually correct it. Once it is with the carrier we cannot change it, and parcels returned to us due to an incorrect address can be reshipped at your cost.

05Lost, delayed or missing parcels

Marked delivered but not received. Check with neighbours and around your property first — carriers frequently leave parcels in a safe place without noting it. If it has not appeared within 24 hours, contact us.

No movement for over five business days. Contact us and we will chase the carrier. If a parcel is confirmed lost, we will replace or refund it.

06Damaged parcels

Email a photo to support@betterbiology.co within 14 days of delivery. We will replace or refund the item and you will not need to send anything back.

07Subscription deliveries

Subscription orders are dispatched on the same processing schedule as one-off orders. You will receive a reminder email before each renewal, and you can skip, reschedule or cancel from your account at any point before it processes.

08International shipping

We currently ship within the United States. International shipping is planned — join our email list to be told when it opens.

09Duties and taxes

Sales tax is calculated at checkout where applicable. For any future international orders, import duties and taxes are the responsibility of the recipient and are not included in our prices.

10Contact

Anything not covered here, or a delivery that has gone wrong — get in touch and we will sort it.