“My scalp used to feel tight and itchy a day or two after washing. The mint feels cool without burning, and after a couple weeks my scalp just felt calmer. The hair changes came later, but that alone made me keep using it.”
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Refund & Returns Policy
Last updated: 31 July 2026
If a product is not right for you, we want to sort it out — not make you fight for it.
1. Our returns window
You may request a return within 30 days of delivery. Items should be returned in a resalable condition where possible, but see the section below on opened products — we are more flexible than most.
2. Opened and partially used products
Many of our products cannot be judged without using them, and a 30-day window is shorter than the time some of them need to work. If you have opened or partially used a product and it is not right for you, contact us anyway. We will look at it case by case and we approve the large majority of these requests.
We may ask how long you used the product for. This is not to be obstructive — it is because several of our products genuinely require a full cycle before they can be fairly assessed, and we would rather help you get results than process a refund you did not need.
3. Damaged, defective or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, email us a photo within 14 days of delivery. We will replace it or refund it in full, including shipping. You do not need to return a damaged item.
4. How to start a return
Email support@betterbiology.co with your order number and what you would like us to do. We will confirm next steps within one business day. Please do not send anything back before contacting us, as unannounced returns can be difficult to trace to an order.
5. Refunds
Approved refunds are issued to the original payment method. Once processed, funds typically appear within 5–10 business days depending on your bank or card issuer — that final leg is outside our control.
Original shipping charges are refunded where an item was damaged, defective or incorrect. For change-of-mind returns, original shipping is not refunded.
6. Return shipping costs
- Our error, or a damaged or defective item: we cover return shipping.
- Change of mind: return shipping is your responsibility.
7. Exchanges
The fastest route is to request a refund for the original item and place a new order. If you would prefer a direct exchange, tell us and we will arrange it.
8. Subscription orders
Individual subscription deliveries are covered by this policy in the same way as one-off orders. To stop future deliveries, cancel your subscription from your account — it takes about two clicks and does not require contacting us. Cancelling stops future charges; it does not automatically refund an order that has already shipped, but you can request a refund for that order under this policy.
We email you before each subscription renewal so nothing is charged as a surprise. You can skip, reschedule or cancel any time before it processes.
9. Items we cannot accept
- Products returned more than 30 days after delivery, unless faulty
- Gift cards
- Items not purchased directly from us — please contact the retailer you bought from
10. Your statutory rights
Nothing in this policy limits your rights under applicable consumer protection law. Where local law grants you greater rights than this policy, those rights apply.
11. Contact
support@betterbiology.co — we reply within one business day.