“My scalp used to feel tight and itchy a day or two after washing. The mint feels cool without burning, and after a couple weeks my scalp just felt calmer. The hair changes came later, but that alone made me keep using it.”
J
Contact Us
We read every message
Talk to a person.
Not a chatbot, not a ticket queue that swallows things. Usually within one business day, always within two.
Whether it is a question before you buy, a problem with an order, or a product that did not do what you hoped — this is the right place. We would particularly like to hear the last one.
Email us
Call us
Response time
Within 1 business day · Mon–Fri
Everything else
Orders, subscriptions, returns, press — same address, we will route it.
Before you email about an order
Including these gets your issue resolved in one reply instead of three:
ONE
Order number
Starts with # and is in your confirmation email.
TWO
Checkout email
The address you used when ordering.
THREE
What you want
Replace, refund, reschedule, or just an answer.
FOUR
A photo
Only if the item arrived damaged.
Faster than emailing us
Cancel, pause or reschedule a subscription — log into your account. Two clicks. You do not need to contact us and we will not make you.
Track a delivery — use our tracking page with the number from your dispatch email.
Questions about products, timelines or ingredients — most are already answered on the FAQ page.
On medical questions. We are happy to explain what is in our products and what each ingredient is intended to do. We cannot diagnose a condition, explain a symptom, or advise you on medication. If what you are dealing with might be medical, please speak to a doctor, dermatologist or pharmacist — they can help in ways we genuinely cannot.
Better Biology
8833 Monterey Hwy, Ste J Unit #786
Gilroy, CA 95020, United States