Every product page lists every active by name, with a plain-language explanation of what it is meant to do. We do not use proprietary blends — a proprietary blend is usually a way of not telling you the ratio.

Some ingredients are botanically derived and some are not, and we describe each product accurately rather than reaching for words like natural, clean or pure. Those terms have no agreed definition and are routinely used to imply a safety that has not been demonstrated.

Where a formula contains a synthetic or petroleum-derived ingredient, we name it on the product page rather than burying it.

It depends entirely on the biology involved, and the honest number is always on the product page. As a rough guide: skin turns over in roughly four to six weeks, hair grows in cycles closer to eight to twelve weeks, and nutritional changes are usually measured in months.

Anyone promising a visible transformation in days is describing something the human body does not do.

Usually yes, but ask your doctor or pharmacist first — they know your full picture and we do not. This matters most with supplements, which can interact with medication in ways topical products generally do not.

We do not commission animal testing on our products. If you would like written confirmation of our current supply chain position, email us and we will send you what we have.

Please check with your doctor or midwife before using any new topical or supplement while pregnant or nursing. We are not in a position to advise on individual circumstances and would rather you asked someone who is.

Across the United States. International shipping is on the roadmap — join the email list to hear when it opens.

Orders are processed within one to two business days. Delivery estimates are shown at checkout based on your address, and your dispatch email includes tracking. Full detail is in our Shipping Policy.

Use the tracking number from your dispatch email on our tracking page.

Usually not. Tracking commonly goes quiet for two to three days while a parcel moves between sorting facilities, then updates several scans at once. If there has been no movement for more than five business days, email us and we will chase the carrier.

If it has not shipped, yes — email us as fast as you can and we will do our best. Once it is with the carrier we cannot recall it, but you can still return it.

Check with neighbours and around your property first — carriers frequently leave parcels in a safe place without noting it. If it has not turned up within 24 hours, contact us and we will resolve it.

You are billed on a recurring cycle matched to how long the product actually lasts, and a replacement ships automatically. The price is discounted against buying one-off, and that discount applies for as long as you stay subscribed.

Log into your account and cancel. It takes about two clicks. No email required, no phone call, no sequence of offers designed to change your mind. You can also pause, skip a single delivery, or change the date and frequency from the same place.

On the same cycle as your delivery. We email you before each renewal so nothing arrives as a surprise, and you can skip or cancel any time before it processes.

Yes — swap products, change quantities or adjust frequency from your account at any time.

Not without telling you first. If a subscription price changes we give you advance notice so you can decide before anything is charged.

30 days from delivery, and we are more flexible than most about opened products — several of ours cannot be judged without using them. Full terms are in our Refund Policy.

Email us a photo and we will replace or refund it, including shipping. You do not need to send a damaged item back.

Tell us. We would rather resolve it than keep money from someone we did not help.

We will ask how long you used it — not to be difficult, but because most of these products genuinely need a full cycle before they can be fairly judged, and if you are at week three we would rather help you get results than process a refund you did not need.

Once approved and processed, funds typically appear within 5–10 business days depending on your bank. That final leg is outside our control.

We use it to fulfil your order, provide support, and — only if you opt in — send you email. We do not sell personal information. Full detail is in our Privacy Policy.

There is an unsubscribe link at the bottom of every marketing email and it works immediately. Unsubscribing from marketing does not stop transactional emails about orders you have placed.

Email support@betterbiology.co and we will action it within the timeframe required by law. Note that we are legally required to retain order records for tax purposes.